--- title: "Pharmacy IT Support & Managed IT Victoria | Sentinels Cloud" url: https://sentinelscloud.com.au/ description: "Australian based IT support for pharmacies and businesses across Victoria and Australia. Dispensing, POS, Essential Eight security and 24/7 monitoring." --- Managed IT & cyber security · Melbourne # IT support that keeps Melbourne's clinics, pharmacies and businesses running. Sentinels Cloud is a Melbourne managed IT services provider with a **Healthcare Focus**. We look after practice software, dispensary computers, Microsoft 365, backups and Essential Eight security, so your team can look after **Patients and Customers**. [Talk to an IT Expert→](https://sentinelscloud.com.au/contact.html) * Australia-Wide Support * 24/7 Monitoring * Essential Eight Aligned [FREE**Where does your business stand today?** Do your free cyber assessment · 4 minutes · instant score](https://sentinelscloud.com.au/cyber-security-assessment.html) Trusted by pharmacies and businesses across Australia * Quality Pharmacy Group * Pharmacy 777 * Better U Pharmacy * Amcal+ Burwood One * Advantage Pharmacy Sunbury * Carnegie Pharmacy * Revive Pharmacy Group * TerryWhite Chemmart Footscray * Heaths Road Pharmacy * Croydon North Discount Pharmacy * Enmore Road Pharmacy * Gap Road Pharmacy * Gisborne Pharmacy * Penola Pharmacy * St Arnaud Pharmacy * Truganina Discount Pharmacy * Woodburn Pharmacy * BDA Homes * Octane Fuels * Imperial Finance Group * Quality Pharmacy Group * Pharmacy 777 * Better U Pharmacy * Amcal+ Burwood One * Advantage Pharmacy Sunbury * Carnegie Pharmacy * Revive Pharmacy Group * TerryWhite Chemmart Footscray * Heaths Road Pharmacy * Croydon North Discount Pharmacy * Enmore Road Pharmacy * Gap Road Pharmacy * Gisborne Pharmacy * Penola Pharmacy * St Arnaud Pharmacy * Truganina Discount Pharmacy * Woodburn Pharmacy * BDA Homes * Octane Fuels * Imperial Finance Group * Pakenham Crane Trucks * Charlton Pharmacy * East Melbourne Pharmacy * Goonawarra Pharmacy * Gordon Pharmacy * Mallacoota Pharmacy * Robinvale Pharmacy * Spring Square Pharmacy * Sunbury Medical Centre Pharmacy * Wycheproof Pharmacy * Sydenham Pharmacy * Central Care Pharmacy Burwood * Balaclava Pharmacy * Dendy Village Pharmacy * Bourke Pharmacy * Gloucester Pharmacy * Gloucester Family Pharmacy * Mungindi Pharmacy * Allora Pharmacy * Mitchell Pharmacy * Pakenham Crane Trucks * Charlton Pharmacy * East Melbourne Pharmacy * Goonawarra Pharmacy * Gordon Pharmacy * Mallacoota Pharmacy * Robinvale Pharmacy * Spring Square Pharmacy * Sunbury Medical Centre Pharmacy * Wycheproof Pharmacy * Sydenham Pharmacy * Central Care Pharmacy Burwood * Balaclava Pharmacy * Dendy Village Pharmacy * Bourke Pharmacy * Gloucester Pharmacy * Gloucester Family Pharmacy * Mungindi Pharmacy * Allora Pharmacy * Mitchell Pharmacy About Sentinels Cloud ## A local IT partner that understands your IT Needs. Sentinels Cloud provides managed IT services and IT support for Pharmacies, Medical centres, Allied health clinics and Growing Businesses in Victoria and Australia wide. You get enterprise grade cyber security, Microsoft 365 and backup, backed by a local team that answers when you call. 1. **We learn** how you run 2. **We protect** every device 3. **We back up** all your data 4. **You focus** on customers ____ 1. **We learn** how your business runs 2. **We protect** every device and account 3. **We back up** files, email and systems 4. **You focus** on your customers __Today at your business Looked after by Sentinels Cloud 1. **Devices patched & up to date**Updates applied overnight _Done_ 2. **Backups verified** Checked and restore-tested _Done_ 3. **Threats blocked** 24/7 monitoring and alerts _Done_ 4. **Helpdesk ready** Our local team, one number _Done_ 1. Learn how you run 2. Protect every device 3. Back up everything 4. You focus on customers Whether you run one pharmacy or a multi-site group, you get one local IT team, one number to call and one fixed monthly price. * **24/7** Monitoring * **One** Number to call * **Fixed** Monthly price * **On-site** Across Victoria Healthcare IT · Melbourne ## Built for Australian healthcare. Patient data is the most sensitive data your business holds. We support the clinical systems your team uses every day and keep them secure, backed up and compliant. ### [Medical CentresPractice Management Servers, Clinical Workstations, Consult-Room Hardware and Telehealth Set Up Properly.Best PracticeMedicalDirectorMedtechZedmed](https://sentinelscloud.com.au/healthcare-it.html#general-practice) ### [Community PharmacyDispensary Computers, POS, eScripts, Label Printers and Scanners, Supported Fast Because a Pharmacy Cannot Stop Dispensing.DispensingPOSeScriptsPBS Online](https://sentinelscloud.com.au/healthcare-it.html#pharmacy) ### [Allied Health & SpecialistsCloud Practice Software, Secure Referrals, Imaging Links and Multi-Site Connectivity for Growing Clinics.ClinikoHalaxyGenieSecure messaging](https://sentinelscloud.com.au/healthcare-it.html#allied-health) ### [Dental & ImagingImaging Workstations, Large-File Storage and the Backups That Protect Years of Patient Records.Imaging computersNASOff-site backup](https://sentinelscloud.com.au/healthcare-it.html#dental) Compliance & Security ### Accreditation-ready evidence, without the headache. **Accreditation Readiness** Example Pharmacy · 3 stores _Live_ **92 %**Audit ready * __QCPP / QSPP _Met_ * __Essential Eight _ML2_ * __Privacy & NDB Plan _Ready_ * __Backups Tested _2 days ago_ * __NASH Certificate _41 days_ 7 of 8 controls in place ________________ * **Pharmacy Accreditation** IT, privacy and security evidence for QCPP / QSPP accreditation * **RACGP Standards** Security evidence for GP clinic accreditation (6th edition) * **Privacy Act & NDB Scheme**Breach response plans and patient data handling * **Essential Eight** ASD baseline assessment and staged maturity uplift * **My Health Record & NASH**PKI certificates and conformant connectivity * **Application Control** Only approved software can run, stopping most ransomware * **Endpoint & Email Protection**EDR antivirus, phishing defence and email filtering * **Backup & Recovery**Daily verified backups with tested restores Our services ## Everything your IT needs, under one agreement. One trusted team for all your technology, from the Helpdesk to the cloud. ### [Managed IT Services↗Helpdesk, Monitoring, Patching and On-Site Support.Helpdesk24/7 MonitoringPatching](https://sentinelscloud.com.au/managed-services.html)### [Cyber Security↗Essential Eight, EDR, Email Security and Incident Response.Essential EightEDRResponse](https://sentinelscloud.com.au/cyber-security.html)### [Endpoint Management↗Microsoft Intune and Microsoft 365 Device Management.IntuneAutopilotBYOD](https://sentinelscloud.com.au/endpoint-management.html)### [Azure & AWS Cloud↗Cloud Migration, Hosting and Cost Management.MigrationHostingCost Control](https://sentinelscloud.com.au/azure-aws.html)### [Backup & Disaster Recovery↗Verified Backups and Tested Restores.ImmutableRestore TestsM365](https://sentinelscloud.com.au/backup-solutions.html)### [IT Consulting & Projects↗Strategy, Project Management and IT Resourcing.RoadmapsFit-OutsResourcing](https://sentinelscloud.com.au/it-consulting.html)### [Microsoft 365 & Email↗Email, Teams, OneDrive and Licences Set Up and Managed.ExchangeTeamsSharePoint](https://sentinelscloud.com.au/managed-services.html)### [Networks & Wi-Fi↗Firewalls, Switches, Wi-Fi and Secure Remote Access.FirewallsWi-FiVPN](https://sentinelscloud.com.au/managed-services.html)### [Software & POS Support↗MYOB, Reckon, GreenTree, POS Systems and Databases.MYOBPOSDatabases](https://sentinelscloud.com.au/managed-services.html)### [Identity & Access↗Multi-Factor Sign-In, Password Management and Admin Rights Control.MFAPassword ManagerAdmin Rights](https://sentinelscloud.com.au/cyber-security.html)### [Infrastructure↗Firewall Management, Offsite Backup, DNS Filtering and Managed Patching.FirewallsDNS FilteringPatching](https://sentinelscloud.com.au/managed-services.html)### [Healthcare IT↗IT Support Built for Pharmacies and Medical Centres.PharmacyMedicalCompliance](https://sentinelscloud.com.au/healthcare-it.html) Why practices switch ## Your current IT vs Sentinels Cloud Typical IT Provider ### Reactive & unpredictable * _✕_ Waits for something to break * _✕_ Doesn't know clinical software * _✕_ Backups nobody has tested * _✕_ No security roadmap * _✕_ Surprise invoices VS Sentinels Cloud ### Proactive, local & fixed price * **24/7 proactive monitoring** Issues fixed before you notice _✓_ * **Healthcare systems expertise** Dispensing, POS & practice software _✓_ * **Verified backups & restore tests**Checked daily, restore-tested _✓_ * **Essential Eight uplift plan** Clear steps, staged maturity _✓_ * **Fixed monthly plans** One predictable bill _✓_ Switching is simple ## From first call to fully managed. __**** ### Discovery call A 30-minute conversation about your practice, systems and pain points. Day 1 ### IT health check We audit devices, backups, security and licensing, then share honest findings. Week 1 ### Onboarding We handle the handover from your current provider and deploy our tools. Weeks 2–4 ### Ongoing care Monitoring, support, reporting and regular technology reviews. Every month ______onboarding.sentinelscloud.com.au **01****02****03****04** / 04 ________ **Discovery call** 30 min _1_ _2_ _3_ _4_ _5_ _6_ _7_ _8_ _9_ _10_ _11_ _12_ _13_ _14_ SC **Chat with our team** Your practice, systems & pain points _Booked_ **IT health check** Report * **Devices** ___Good_ * **Backups** ___Review_ * **Security** ___Improve_ * **Licensing** ___Good_ Honest findings, in plain English. Current provider**Handover** PasswordsDevicesMicrosoft 365Backups Sentinels Cloud**Managed** We handle the switch. No downtime drama. **Your IT this month** __Live **Patched** **Backed up** **Protected** Monthly report and review included. Managed IT plans ## Simple plans. Fixed monthly pricing. Choose the coverage your business needs. Every plan is tailored after your free IT health check. ### Starter Essential Support for Small Teams ______ **Fixed monthly** Tailored to your team Includes * Remote Support * Printer Troubleshooting * Workstation Patching * Workstation Maintenance & Support Not covered in Starter * Server monitoring and patching * EDR antivirus and app updates * Backup monitoring [Get a Quote](https://sentinelscloud.com.au/contact.html) Popular with Practices ### Standard Proactive Security and Monitoring ______ **Fixed monthly** Tailored to your team Everything in Starter, plus * EDR (AI-Based Antivirus) * Server Monitoring & Patching * Automated Third-Party App Updates * Backup Monitoring * Antivirus Management for Workstations Handled for you * Threats blocked on every computer * Servers and apps kept up to date * Backups watched so restores work [Get a Quote](https://sentinelscloud.com.au/contact.html) ### Premium Fully Managed, Including On-Site ______ **Fixed monthly** Tailored to your team Everything in Standard, plus * Automated OS Updates * Security Group Management * On-Site Support When Needed * Infrastructure Remediation * Backup Remediation Peace of mind * Someone on-site when you need it * Problems fixed, not just reported * One fixed monthly price [Get a Quote](https://sentinelscloud.com.au/contact.html) Prices exclude GST. Backup storage, cloud hosting and project work are scoped separately. Industries ## IT that fits your industry. * ### Pharmacy Dispensary, POS, PBS claims and QCPP evidenceZ Dispense · FRED · Minfos _Focus_ * ### Healthcare GP, specialist and allied health clinicsBP Premier · RACGP · NASH _Focus_ Also trusted by * Accounting Firms * Architecture & Design * Construction & Civil Design * Defence Supply Chain * Financial Services * Legal * Manufacturing * NDIS Providers * Not-for-Profit * Orthodontic * Private Equity * Professional Services * Warehousing & Logistics * Retail [**Don't see your industry?** We support businesses of every kind across Australia.Talk to Us →](https://sentinelscloud.com.au/contact.html) Locations ## IT support across Victoria & Australia. Melbourne Melbourne CBDEast MelbourneFootscrayWerribeeLavertonTruganinaTullamarineKeilor DownsSydenhamSunburyGoonawarraGisborneEppingBurwoodBurwood EastMitchamCroydon NorthBalaclavaBrightonCarnegieHallamPakenham Geelong & Regional Victoria GeelongCorioBell PostBellarineSt ArnaudCharltonWycheproofRobinvaleMallacootaGordon New South Wales BourkeGloucesterMungindiWoodburn Queensland AlloraMitchell South Australia Penola Technology Partners ## Partnered with the names you trust. Our relationships with leading vendors and distributors mean genuine products, fair pricing and a direct line to support when you need it. * __**Microsoft** Cloud & Microsoft 365 * __**Lenovo** Devices * __**Hewlett Packard Enterprise** Servers & Infrastructure * __**Cisco Meraki** Networking * __**SentinelOne** Endpoint Security * __**ThreatLocker** Application Control * __**N-central** Remote Monitoring * __**Microsoft** Cloud & Microsoft 365 * __**Lenovo** Devices * __**Hewlett Packard Enterprise** Servers & Infrastructure * __**Cisco Meraki** Networking * __**SentinelOne** Endpoint Security * __**ThreatLocker** Application Control * __**N-central** Remote Monitoring * __**Microsoft** Cloud & Microsoft 365 * __**Lenovo** Devices * __**Hewlett Packard Enterprise** Servers & Infrastructure * __**Cisco Meraki** Networking * __**SentinelOne** Endpoint Security * __**ThreatLocker** Application Control * __**N-central** Remote Monitoring * __**Microsoft** Cloud & Microsoft 365 * __**Lenovo** Devices * __**Hewlett Packard Enterprise** Servers & Infrastructure * __**Cisco Meraki** Networking * __**SentinelOne** Endpoint Security * __**ThreatLocker** Application Control * __**N-central** Remote Monitoring * __**Veeam** Backup & Recovery * __**Cove Data Protection** Cloud Backup * __**Pax8** Cloud Marketplace * __**Dicker Data** Distribution * __**Synnex** Distribution * __**JB Hi-Fi Business** Business Devices * __**ConnectWise** IT Management * __**Veeam** Backup & Recovery * __**Cove Data Protection** Cloud Backup * __**Pax8** Cloud Marketplace * __**Dicker Data** Distribution * __**Synnex** Distribution * __**JB Hi-Fi Business** Business Devices * __**ConnectWise** IT Management * __**Veeam** Backup & Recovery * __**Cove Data Protection** Cloud Backup * __**Pax8** Cloud Marketplace * __**Dicker Data** Distribution * __**Synnex** Distribution * __**JB Hi-Fi Business** Business Devices * __**ConnectWise** IT Management * __**Veeam** Backup & Recovery * __**Cove Data Protection** Cloud Backup * __**Pax8** Cloud Marketplace * __**Dicker Data** Distribution * __**Synnex** Distribution * __**JB Hi-Fi Business** Business Devices * __**ConnectWise** IT Management FAQ ## Questions pharmacies ask us. Straight answers about how we look after pharmacies and healthcare businesses across Victoria and Australia. Pharmacy systems we support Z DispenseFREDPOSWORKSCorumPlusOneDDBooksMinfosBP PremierNostra DataDispensing Robots [Ask Us Anything →](https://sentinelscloud.com.au/contact.html) Do you specialise in IT for pharmacies? Yes. Pharmacy and healthcare are our core focus. We look after community pharmacies and pharmacy groups across Victoria and Australia, from the dispensary and point of sale to the back office, eScripts, NASH certificates and My Health Record connectivity. Which pharmacy systems do you support? We support the systems pharmacies use every day, including Z Dispense, FRED, POSWORKS, Corum, PlusOne, DDBooks, Minfos, BP Premier and Nostra Data, plus dispensing robots. We work directly with each vendor's support team, so you have one number to call. Can you look after our dispensing robot? Yes. We manage the computers, network and connectivity your robot depends on, keep them patched and monitored, and work with the robot vendor when something needs their attention. What happens if our dispensary goes down? A dispensary outage is treated as a priority. We connect remotely straight away to get dispensing and eScripts working again, and arrange on-site help when it's needed. Do you support pharmacy groups with stores in different states? Yes. We support multi-store groups across Victoria, New South Wales, Queensland and South Australia with one helpdesk, consistent setups and central reporting for owners. Which areas do you cover? We provide on-site support across Victoria, including Melbourne and regional towns, and remote support to businesses anywhere in Australia. What is the Essential Eight and do we need it? The Essential Eight is the Australian Signals Directorate's baseline set of eight strategies to protect against cyber attacks. It is the most practical security benchmark for pharmacies and small businesses. We assess where you are today and lift your protection in stages. What happens in a critical incident such as ransomware? Call our team on 03 4239 0770. We isolate affected computers, restore from verified backups and guide you through your obligations under the Notifiable Data Breaches scheme. **Remote Support** Secure session · Sentinels Cloud Speaking with one of our technicians?_Start a secure session and enter the code they give you._ [ Start Remote Sessionstartcontrol.com→](https://startcontrol.com/) Only connect when a Sentinels Cloud technician asks you to. --- Sentinels Cloud Pty Ltd · ABN 69 663 245 912 · Phone 03 4239 0770 · Help@sentinelscloud.com.au · https://sentinelscloud.com.au