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Healthcare IT support · Melbourne & Geelong
IT support for medical centres and pharmacies.
Sentinels Cloud looks after the IT behind patient care across Melbourne and Geelong: practice software, dispensary systems, secure messaging, My Health Record connectivity, backups and cyber security.
- Clinical software experience
- RACGP & Privacy Act evidence
- 24/7 monitoring
Pharmacies and businesses we support
- Quality Pharmacy Group
- Pharmacy 777
- Better U Pharmacy
- Amcal+ Burwood One
- Advantage Pharmacy Sunbury
- Carnegie Pharmacy
- Revive Pharmacy Group
- TerryWhite Chemmart Footscray
- Heaths Road Pharmacy
- Croydon North Discount Pharmacy
- Enmore Road Pharmacy
- Gap Road Pharmacy
- Gisborne Pharmacy
- Penola Pharmacy
- St Arnaud Pharmacy
- Truganina Discount Pharmacy
- Woodburn Pharmacy
- BDA Homes
- Octane Fuels
- Imperial Finance Group
- Pakenham Crane Trucks
- Charlton Pharmacy
- East Melbourne Pharmacy
- Goonawarra Pharmacy
- Gordon Pharmacy
- Mallacoota Pharmacy
- Robinvale Pharmacy
- Spring Square Pharmacy
- Sunbury Medical Centre Pharmacy
- Wycheproof Pharmacy
- Sydenham Pharmacy
- Central Care Pharmacy Burwood
- Balaclava Pharmacy
- Dendy Village Pharmacy
- Bourke Pharmacy
- Gloucester Pharmacy
- Gloucester Family Pharmacy
- Mungindi Pharmacy
- Allora Pharmacy
- Mitchell Pharmacy
Medical centres & general practice
Keep consults running on time.
A slow practice server or a broken printer in a consult room costs appointments. We keep your clinical environment fast and predictable, from the practice management server to every consult-room computer.
- Practice management servers and database maintenance
- Consult-room workstations, scanners, label and script printers
- Telehealth webcams, headsets and video platforms
- Secure messaging and pathology and imaging result delivery
- Reception phones, queue screens and patient Wi-Fi kept separate from clinical networks
Systems we support
Using something else? We support any Windows or cloud-based clinical system and liaise with the vendor for you.
Community pharmacy
A pharmacy cannot stop dispensing.
When the dispensary goes down, customers walk out the door. We support community pharmacies across Melbourne with fast response for dispensing outages and proactive care for everything around the counter.
- Dispensary computers, dispensing software and its database
- eScripts, active script lists and PBS Online connectivity
- Point-of-sale terminals, barcode scanners and label printers
- NASH certificate renewal and My Health Record access
- Multi-store networks, CCTV networks and secure remote access for owners
What we monitor
- Dispensary
- Database backups, disk health, patch status
- Network
- Internet link, 4G failover, firewall
- Certificates
- NASH and site certificate expiry dates
Allied health, specialists & dental
IT that grows with your clinic.
From a single physio room to a multi-site specialist group, we set up the cloud systems, devices and security that let clinicians work anywhere.
Allied Health
Cloud practice software, tablets for treatment rooms, online bookings and secure referral workflows.
Specialists
Secure correspondence, dictation and transcription, hospital-rooms connectivity and multi-site networks.
Dental & Imaging
Imaging workstations, sensor drivers, large-file storage and backups that protect years of x-rays.
Compliance & security
Protect patient data and prove it.
Health information is the most targeted data in Australia. We put the controls in place and keep the evidence your accreditor, insurer and the OAIC expect.
- RACGP Standards for general practicesInformation security controls, backups, business continuity and cyber incident planning documented for accreditation, including the new 6th edition.
- Pharmacy accreditation (QCPP / QSPP)IT, privacy and security evidence to support your pharmacy's accreditation.
- Privacy Act 1988 & Australian Privacy PrinciplesAccess controls and handling procedures for health information.
- Notifiable Data Breaches schemeA written data breach response plan, so you know exactly what to do and who to notify.
- Essential EightThe ASD baseline: application control, patching, MFA, admin privileges, macro settings, hardening and backups.
- My Health Record, ePrescribing & NASHPKI certificate tracking and renewal, and secure connectivity to national systems.
- Email & endpoint protectionEDR, application allowlisting, phishing protection and security awareness training for staff.
- Backup & disaster recoveryDaily off-site backups of practice and dispensary data, with regular restore tests you can show your accreditor.
Onboarding a practice
How we take over your practice IT.
Health check
We review your server, workstations, backups, certificates and security against healthcare requirements.
Week 1Handover
We collect credentials, licences and vendor contacts from your current provider, without involving your practice manager.
Week 2Stabilise
Monitoring, patching and verified backups go live, scheduled outside clinic hours.
Weeks 2–4Uplift
A prioritised security and compliance plan, reviewed with you each quarter.
OngoingFAQ